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Can't Import MOV to Adobe Premiere Pro/Elements [Solved]
If you are searching for an easy solutsion, click here: The solution most recommended by us [85%]
Can't Import MOV to Adobe Premiere Pro? Your Problem Will Be Settled by Our Solutions
MOV file format is one of Adobe Premiere Pro and Premiere Elements supported native video formats for import. But the weird thing is that Adobe Premiere Pro and Premiere Elements sometimes will reject to import QuickTime.mov files created by iPhone, Canon camera, DJI drone, iMovie, Final Cut Pro, and more, with an error message, such as, "File format not supported", "Unsupported format or damaged file", "The file has no audio or video streams", "Codec missing or unavailable" and "32-bit QuickTime support ending". Or, Premiere Pro and Premiere Elements only import audio from MOV files for you. Just sound, no video.
Why your Apple MOV video files cannot be imported into Adobe Premiere Pro or Adobe Premiere Elements? Possible reason 1 is your Adobe Premiere Pro/Elements version is too old to support the MOV files. For example, Adobe Premiere Pro CS5 supports some MOV files, but it doesn't provide native file support for MOV files recorded by JVC ProHD camcorders until the release of Adobe Premiere Pro CS5 software version 5.0.2. So, if you are using an old version, please to the newest version. Possible reason 2 is that your MOV files are corrupted. You can check whether your MOV file can be recognized and played properly using other programs. If not, repair it using a professional video repair tool. But broadly speaking, the major cause is that some required codec is missing so that the file format is not supported. Therefore, transocding MOV file is the the most effective yet easiest solution recommended by us.
The major cause for "Can't Import MOV Video File" is some required codec is missing.
The Key: Transcode Unrecognized MOV File to a Fully Adobe Compatible Format. The Easiest Solution
Analysis: Adobe Premiere Pro and Premiere Elements support MOV files, but MOV is a multimedia container format which contains various types of data encoded using one of several different codecs. A MOV file can use MPEG-4, MJPEG, H.264, HEVC, GoPro CineForm, or other video codec for compression. To import MOV files successfully, Adobe Premiere Pro or Premiere Elements needs to be compatible with the specific codecs used in the MOV files. If not, you'll experience MOV importing error. Next, let me show you how to fix "can't import MOV to Adobe Premiere Pro/Elements" problem caused by incompatible codec.
Transcoding should be a very helpful method. If you have Adobe Media Encoder, you can use it to conduct video conversion. If you don't have that tool or can't manage to convert problematic MOV files to desired format with Media Encoder, you might as well try an easier-to-use yet powerful video converter - VideoProc. It is able to work with various MOV files, no matter what codecs are wrapped in and no matter what devices record. To solve the MOV or other incompatible issues, you're suggested to download and install VideoProc on your PC or Mac computer.
VideoProc - The One-click Way to Convert Videos Audios DVDs for Adobe and More.
- Accepts nearly all types of videos, regardless of video formats, codecs and resolutions.
- Transode or pass-through media files to that supported by Adobe Premiere Pro.
- Easy editing experience: cut, crop, merge, stabilize, remove fisheye distortion...
- Completes video conversion and processing in three steps.
Download VideoProc on Windows 
to convert and transcode video
Download VideoProc on Mac to convert and transcode video
Follow the steps below to convert MOV to Adobe Premiere Pro/Elements supported video format without damaging the original quality
Step 1. Open VideoProc, click Video button, and then import target MOV file into this program by dragging-and-dropping or by clicking +Video button at the top left corner.
Step 2. Click the Video tab or Target Format at the bottom to choose a format preset that Adobe Premiere Pro/Elements can support, for example MP4, AVI, and MPEG2. Optionally, you can click the gear icon to adjust frame rate, resolution, bit rate, and more.
Step 3. Hit RUN and it will begin converting video for you. Hardware acceleration can be enabled to speed up the processing, only if your computer has supported graphics cards.
Once done, import the resulting file to Adobe Premiere Pro or Premiere Elements and see if it can be imported now.
Possible Solution 2: Install QuickTime or Required Codec to Fix Can't Import MOV to Adobe Premiere Error. +
QuickTime comes with many popular and general-purpose codecs, so installing QuickTime may be able to resolve import error caused by missing codec. After installing QuickTime, restart your Adobe Premiere Pro/Elements and check if it can import MOV video files now.
Step 1: Download QuickTime on your PC or Mac. Note: QuickTime 7 for Windows is no longer supported by Apple.
Step 2: Install Quicktime:
- 1. You should read its License Agreement carefully, and scroll down to see the rest of the agreement.
- 2. You should choose the setup type between Typical and Custom that should be decided by whether you are a common user or advanced user.
- 3. Change the Destination Folder from Disk C to other disk to save space in C, and click Install.
Step 3: After finish installing QuickTime, you have to restart your Adobe Premiere Pro.
Step 4: Check Whether it can import MOV video files.
- Important Notice: QuickTime has been officially discontinued on Windows, so there supposedly is a security risk. Windows 10 users may find it doesn't work. This is because Windows 10 does more security things than Windows 7 and Windows 8.1 do.
If you can't install QuickTime or still can't import MOV to Adobe Premiere Pro/Elements after installing QuickTime, you can download and install required codec from established sources to have a try. Before doing that, you'd better backup all your files because installing a new codec typically causes some video or audio files to become unreadable.
One more thing, Adobe suggests not downloading codec pack software to avoid codec conflicts.
Possible Solution 3: Rename the File Extension to Fix MOV File Not Supported by Adobe Premiere Pro CC Error. +
Maybe we don't have to make things so complex. To fix import errors "The file has no audio or video streams" and "32-bit QuickTime support ending", sometimes we just need to rename the file extension from .mov to .mp4, .m4v, .avi, .mpg, or other format.
This trick does get many users out of trouble. However, it isn't guaranteed to work. Some people still can't load files to Premiere Pro/Elements successfully.
"I changed it to both avi and mp4. MP4 has an audio sync issue and avi pops open a windows with a damage or unsupported format. "
"Can import now but just hear the sound and can't see video coz it gone green!!!"
"I'm still not able to import file it's showing some 'the Importer reported a generic error'."
Some people even are not allowed to rename the file extension for some reason.
Final Words:
The major cause that Adobe Premiere Pro CC fails to import MOV files is that some required codec is missing and the file format is not supported. Therefore, transocding MOV file using VideoProc is the the most effective yet easiest solution recommended by us.
Besides converting videos, VideoProc is also able to perform some video editing tasks, including cutting, trimming, merging, splitting, deshaking, denoising, adding special effects, and more. The operation is really beginner-friendly. Moreover, it can digitize DVDs, convert audios, download videos and music from 1000+ sites, and record screen and webcam.
