MacXDVD Customer & Technical Support

1. You will get the full version of our software (5 minutes limitation removed).
2. FREE lifetime technical support via e-mail, guaranteed reply within one business day.
3. FREE lifetime update to latest version.
4. Get discount for purchasing other products. Email us for request.

A. We accept several types of payment: Credit Card, Bank/Wire Transfer, Check/Money Order, Fax, etc.

Yes, it is 100% secure to do business with us. The Payment platform we utilize is 2Checkout, which are the most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.

Once you complete the online order, you were supposed to receive an email with the order information and license code from our payment processor 2Checkout. Please allow a few minutes for the auto-generated license message to reach your inbox. Check the spam folder if you could not find the license retrieval email. However, there is possibility that your email service provider rejects emails from unknown senders. Please feel free to contact us if you do not get the email after 30 minutes.

Yes, Digiarty Software offers discounts of all the products for approved schools, churches, government entities and charitable organizations! You can write an email to us with prove, up to 50% discount will be offered.

Yes, you can. In this case, please uninstall the wrong product first. Then email us with your order information and the right product you want. We will exchange the right one for you.

Digiarty Software, Inc. provides refunds within 30 days of product purchase. We'll hold the 30-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you contact our support team for help first with detailed problem description. One business day reply is guaranteed.

Please note we do not accept irrational or no reason refund. The following refund requests will be rejected:

1. You request a refund for no particular reason;
2. You request a refund by simply a "It does not work" or "I do not want it" reason and refuse to elaborate;
3. You request a refund for a feature we do not have/support. Digiarty products are sold as "try-before-you-buy" software. We highly recommend you to verify the program's functions and make sure it works well on your computer before your purchase.

We are really sorry that one license of our software can be used on one computer only. However, we offer personal license for those who want to install the program on all of their personal computers. Simply contact us at sales@macxdvd.com for help. Note, if you originally purchased the personal license, you do not need to pay the extra.

Trial version is limited to rip the first five minutes of any DVD. And thus, Trim function is not available for the trial version. After you purchase the program, you will be provided the license code which will unlock these limitations.

The possible reasons might be:

1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
2. You provided invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.

Please let us know by writing to sales@macxdvd.com if you are under one of the last two situations.

One license of our software can be used on one Mac only. If you would like to purchase additional licenses, please feel free to contact us.

Firstly, please remove the license code manually by clicking the top right corner on the software interface; secondly, uninstall the software from your old computer, and then download the version you purchased from our website or use the CD you bought to install it on your new one. Use the registration information you got before to activate.

Please contact us at support@macxdvd.com for help if you cannot remove the license for computer crash or any other reasons.

If you lost your license code, please do not worry and feel free to contact us to request your original license. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc.

Yes, you need to re-register after you reinstall the software.

You can simply register the program by coping and pasting the license code to the program.Generally, the program will auto-remind users to register every time you open it if you have not registered it. If there is no reminding, it simply means that it is registered.

MacXDVD Software is introducing software activation as a protection feature in the latest version of all our products. Product activation is a secure, and hassle-free process designed to deter the unlicensed use of MacXDVD Software and stop the spread of software piracy. This is also a way to protect clients' interests to the greatest extent possible.

The download link is provided by Digiarty's payment processor 2Checkout and it means you can use the link to download the program three times only. But, please don't worry about that, there is no such limitation on our official site. Please simply visit this page to find the download link of the product you purchased.

They are always for the latest version and of no time limits, you can keep it for future use.

Note: It does not mean you can use the program on three computers.

OS X Gatekeeper shows this message because the application bundle is not digitally signed. To run the application for the first time, you will need to disable Gatekeeper as follows:

1. Go to System Preferences... | Security & Privacy | General tab.
2. Click the Lock icon in the lower left corner and enter your password to make changes.
3. Select Allow apps downloaded from: Anywhere.

You can enable Gatekeeper again after the first successful launch of the application.

To make it fair to our purchased customers, free updates are offered only for our purchased/paid customers. And we hope you could understand this. You could enjoy any upgrade, major or minor, without any fee involved after you purchased our software.

Generally, we will upgrade our products regularly to improve our program's performance with advanced functions. To check if the version you have is the latest version, you can simply click the "check new version" button on the interface. It will lead you to the upgrade page and the latest version is free for purchased users to download. Furthermore, we are planning to add the function of checking auto-upgrade to all the products in the near future.

Please download the latest version at our website. The latest version of our software are compatible with macOS Sierra system.

You need a DVD ripping software to rip DVD to popular video and audio formats. MacX DVD Ripper Pro would be the best choice to do this job for you. It allows you to rip both homemade and commercial DVDs to various video and audio formats, like MP4, MOV, FLV, MPEG, AVI to Mac, iPhone, iPod, iPad, PSP, etc.

A comprehensive video converter software would be your answer. MacX Video Converter Pro provides all-in-one solution for you to convert both HD and SD videos, AVCHD, M2TS, MKV, MTS, MOD, FLV, WMV, AVI, MP4 to Mac, iPhone, iPod, iPad, PSP, mobile phone, QuickTime, iMovie, etc, with extremely fast speed and high quality.

The AVCHD is actually a folder, please simply do as follows to add the MTS file to your program:

1. Right Click the AVCHD and select Show Package Contents.
2. Right Click BDMV and Select Show Package Contents.
3. Go to Folder STREAM and drag the inside MTS file to our program for converting.

Note: Please click here for more specific AVCHD loading and converting tips >>.

MacX DVD Ripper Pro continuously updates to support the latest DVD copy protection (CSS encryption, region protection, Sony ARccOS, APS, UOPs and Disney new copy protection), please see the "How to Rip Copy-Protected DVD" and "What's Disney New 99 Titles New Copy-Protected DVD".

"Copy" feature in the output panel of MacX DVD Ripper Pro lets you choose the copy method to back up the whole content of DVD with original video, audio in few minutes. It will keep original video and original 5.1 channels Dolby AC3 or DTS audio. Other more, this method is the best way to backup your DVD without Audio Video quality lost on today’s Mac; it will produce a single 3 GB size MPEG2 file. You did not need burn it to disc, just keep it on your computer and you can play it anywhere on your Mac with VLC player or QuickTime Player Pro.

If you'd like to convert a segment of the DVD movie or video files, you can trim the clips by dragging the left or right bar under the video preview windows or by choosing the "Start Time" and "End Time" in the Output Setting area.

A. Multi-track HD video refers to a video file that contains multiple audio language track and video track. Usually, users choose their preferred language when watching movie videos. MacX Video Converter Pro works perfectly on converting Multi-track HD video M2TS, MKV, AVCHD, HDTV BDAV and MPEG-TS video movies and the operation is quite simple. After importing the source video, select the specific audio track as you need as the following image shows. Then the steps are the same as converting general videos.

For any questions regarding how to use our hot products, please check out the following user guides:

MacX DVD Ripper Pro

How to rip DVD to MOV, MP4, FLV, AVI, MPEG, iPhone, iPad, iPod on Mac OS?

MacX Video Converter Pro

How to convert MKV, M2TS, AVI, FLV, MP4 Video to iPhone, iPad, iPod, iTunes, PSP, mobile phone, iMovie, YouTube?

MacX iPhone DVD Ripper

How to use MacX iPhone DVD Ripper to Rip DVD to MOV, MP4 for playback on iPhone, iPad, iPod for Mac OS?

MacX iPhone Video Converter Pro

How to transfer MKV, M2TS, AVCHD, AVI, FLV, MP4 to the video formats playable on iPhone, iPod, iPad for Mac users?

MacX iPod DVD Ripper

How to Rip DVD to iPod MP4, H.264 on Mac OS with Mac iPod DVD ripper?

MacX iPod Video Converter

How to convert iPod on Mac OS from HD and SD videos, AVI, FLV, MPEG, MOV, MP4, M2TS, MKV?

MacX iPad DVD Ripper

How to rip DVD to MOV, MP4, FLV, AVI, MPEG, iPhone, iPad, iPod on Mac OS?

MacX iPad Video Converter

How to convert DVD to iPad compatible video and audio format on Mac?

MacX iTunes DVD Ripper

How to backup DVD movies on Mac OS in iTunes video and audio formats for Apple devices?

MacX iTunes Video Converter

How to convert video to iTunes on Mac with MacX iTunes Video Converter?